Privacy Policy

Our Commitment to Your Privacy

At Sendara, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or engage with our leadership development courses. We are committed to transparency and giving you control over your data.

We believe that professional development requires trust, and protecting your privacy is fundamental to that trust. This policy outlines our practices in clear language, explaining what information we gather, why we need it, and how you can manage your data.

Information We Collect

Information You Provide Directly

When you interact with our website or express interest in our courses, you may choose to provide:

Name and contact details when filling out inquiry forms
Email address for course information and communications
Professional background information relevant to course selection
Payment information when enrolling in courses (processed securely through third-party payment providers)
Feedback and course evaluation responses

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

IP address and general location information
Browser type and version
Device information and operating system
Pages visited and time spent on our website
Referring website or source that directed you to us
Cookie data as described in our Cookie Policy

Information From Third Parties

We may receive information about you from third-party sources such as analytics providers, advertising networks, or referral partners. This helps us understand how people find our courses and improve our services. We only work with partners who respect privacy and data protection standards.

How We Use Your Information

Course Delivery and Communication

We use your information to respond to inquiries, provide course details, process enrollments, and communicate about your participation in our leadership development programs. This includes sending course materials, schedules, and relevant updates.

Service Improvement

We analyze website usage patterns and feedback to understand what works well and what we can improve. This helps us refine our course offerings, enhance the learning experience, and develop new programs that serve our participants' needs.

Marketing and Outreach

With your consent, we may send you information about upcoming courses, leadership development resources, and relevant updates. You can opt out of marketing communications at any time while continuing to receive essential course-related information.

Legal Compliance and Protection

We process information as necessary to comply with legal obligations, enforce our terms, protect our rights and property, and ensure the safety and security of our participants and website.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes, such as receiving marketing communications or accepting cookies
Contract Performance: When processing is necessary to deliver the courses and services you've enrolled in
Legitimate Interests: When we have legitimate business interests that don't override your privacy rights, such as improving our services or preventing fraud
Legal Obligations: When we must process data to comply with applicable laws and regulations

How We Share Information

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our courses. This includes hosting services, email platforms, analytics tools, and payment processors. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

Business Transfers

If Sendara is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights, property, or safety.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information:

Secure SSL/TLS encryption for data transmission
Access controls limiting who can view personal information
Regular security assessments and updates
Secure backup systems and data recovery procedures
Staff training on data protection and privacy practices
Incident response procedures for any security breaches

While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to protecting your information using industry-standard practices.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Course participant information is retained for the duration of your participation plus 3 years for administrative purposes
Marketing contact information is kept until you opt out or we no longer have legitimate interest
Website analytics data is typically retained for 26 months
Legal and financial records are kept as required by applicable laws

When data is no longer needed, we securely delete or anonymize it. You can request earlier deletion by contacting us, subject to any legal obligations to retain certain information.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data in certain circumstances.

Right to Restrict Processing

Request that we limit how we use your information in specific situations.

Right to Data Portability

Receive your data in a structured, commonly used format.

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details at the top of this page. We will respond to your request within one month. If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable laws.

International Data Transfers

Our website and services are operated from . If you access our website from other regions, please be aware that your information may be transferred to, stored, and processed in or other countries where our service providers operate.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses or other legally approved mechanisms.

Children's Privacy

Our services are designed for adult professionals and are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice such as email notification. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Data Controller